Privacy Policy

This website privacy policy describes how goldenvalleyplants.co.uk protects and makes use of information you give the company when using this website.

goldenvalleyplants.co.uk is an online website owned and operated by Allensmore Nurseries Ltd.

If you are asked to provide information when using goldenvalleyplants.co.uk, it will be only used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on the website.

This website privacy policy was updated on: 3rd September 2021

If you have any questions about this policy, please contact Sales@goldenvalleyplants.co.uk or write to: Data Controller, Allensmore Nurseries Ltd, Tram Inn, Allensmore, Herefordshire, HR2 9AN.

Introduction

goldenvalleyplants.co.uk gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

goldenvalleyplants.co.uk also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

goldenvalleyplants.co.uk may collect the following information:

• Name and job title

• Contact information including email address

• Demographic information, such as postcode, preferences and interests

• Website usage data

• Other information relevant to your enquiries or purchase

How we use this data

Collecting this data helps goldenvalleyplants.co.uk understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

• For our own internal records.

• To improve products and services we provide.

• To contact you in response to a specific query.

• To customise the website for you.

  • To deal with your order and your account.

We may share your data to our partners who manage and support us such as Pocket Rocket Consultancy, 123Form, Omnisend, Google Analytics, Google Ads, Facebook, Instagram, WordPress, WorldPay, WooCommerce and Hotjar.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

goldenvalleyplants.co.uk may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how websites uses cookies.

• If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

•Note by doing this it may affect how our website functions. Some pages and services may become unavailable to you.

•Unless you have set your browser to refuse cookies, our website will issue cookies when you visit it.

Marketing emails

You can opt out at any time, if you do not want to receive marketing emails from goldenvalleyplants.co.uk. To stop marketing emails contact Sales@goldenvalleyplants.co.uk

Controlling information about you

• Send an email to Sales@goldenvalleyplants.co.uk

Write to us at: Data Controller, Allensmore Nurseries, Tram Inn, Allensmore, Herefordshire, HR2 9AN.

Sales@goldenvalleyplants.co.uk will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

We only use your data so that we can process your order, accept payment from you, manage your account and conduct the checks required by law.

Elements of your data are only shared with other third parties because you have asked us to pack and deliver your order, an example would be your name and address supplied to a courier company so they can deliver your purchase.

Any personal information we hold about you is stored and processed in line with the Data Protection Act 1998 and GDPR this means it will be

  • used fairly, lawfully and transparently
  • used for specified, explicit purposes
  • used in a way that is adequate, relevant and limited to only what is necessary
  • accurate and, where necessary, kept up to date
  • kept for no longer than is necessary
  • handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

Security

• We will always hold your information securely and within the UK.

• To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the www.Allensmore.co.uk and www.goldenvalleyplants.co.uk domains. If you provide information to a website we link, we are not responsible for its protection and privacy.

Our Policy is reviewed and updated regularly.