By purchasing plants from goldenvalleyplants.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.
In these terms the following words have the following meanings.
The contract for the sale and purchase of the Plants;
Only selected postcodes within England, Wales, and parts of Scotland. All offshore addresses are excluded eg: the Isle of Man, the Scottish Isles, Northern Ireland and the Channel Isles.
The range of plants and garden products (including any instalment of the plants or any parts for them) which are available for purchase from our web site in accordance with the terms;
Our presence on the world wide web, currently accessible via the address www.goldenvalleyplants.co.uk;
goldenvalleyplants.co.uk is a trading Name of Allensmore Nurseries Ltd. Registered address: Allensmore Nurseries Ltd, Tram Inn, Allensmore, Hereford, Herefordshire, HR2 9AN. Company number 2202142. VAT number 136 039678
We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return items under the Distance Selling Regulations. Please read our Delivery and Returns for full information.
- Is it in season? Plants will look different depending on the time of year. Out of season plants may be very bare in winter periods
- The images on the site are generally of a mature plant; what you ordered may have been a plug. A plug is a developing plant, nurtured through the early growth stages in a small container of nutrient rich compost/potting soil, ready to be ‘plugged’ into your garden. Please check your order confirmation if at all unsure.
It’s important that you take an image of plant as soon as possible so there is no doubt as to its condition when it was received. We may request the plant is returned to us for further investigation so we can establish the cause of the problem.
Should you receive your plants but have no plans to transplant within 24 hours then please bear in mind they are ‘Live’. Please ensure you open the packaging, water the plant and expose it to daylight until you are ready to plant. See care instructions for individual details.
We want you to be delighted with your purchases.
- If you are unhappy with your plants, please email our sales team at firstname.lastname@example.org within 7 days of delivery, with pictures of the problem and a member of our sales team will aim to contact you within 2 working days, to arrange a refund or replacement.
- Damages on delivery should be notified to us within 48 hours. If you think that your plants arrived damaged, please take images on delivery and attach copies to your email.
We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.
Late deliveries and other problems.
We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order be delayed or fail to arrive when expected, please contact us immediately by email (email@example.com) and we will do our best to resolve any problems. (Please note that our liability does not extend to providing compensation for late or failed deliveries.) We make every reasonable effort to ensure that your order meets – and hopefully exceeds – your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior agreement.
Entrants must be at least 18 years of age and be a resident of the UK to enter this competition. By entering the competition you are confirming you have the legal capacity to do so and agree to these terms and conditions. There is no entry fee and no purchase required.No responsibility can be accepted for entries not received for whatever reason. Maximum of 2 entries per person. Automated/bulk entries and entries from third parties are not permitted and will be disqualified. This prize is non-transferable, non-refundable and not for resale. There are no cash alternatives or alternative prizes available. The winner will be randomly selected from all valid entries and will be formally notified within 7 days of the closing date and the notification will include details on how the prize can be claimed. Prize will be delivered within 10-14 days. Delivery is free to a UK Mainland Address, other address may be subject to a delivery charge. One winner of the prize will be drawn at random and notified by e-mail. If contact cannot be made within 14 days of the draw date, the prize will be forfeited and a further random draw will be made.The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. Allensmore Nurseries Ltd decision is final and no correspondence will be entered into.Prize winners may be required to take part in or co-operate with publicity via social media. Use of false name or addresses, for example, a name by which the entrant is not usually known, will disqualify them from receiving any prize. Entrants may only enter this prize draw once. These rules are governed by English law. By entering this prize draw entrants agree to be bound by these rules. The promoter is Allensmore Nurseries T/A Golden Valley Plants
All of the above Terms & Conditions are applicable and delivery terms apply. This offer cannot be used in conjunction with any other offers and excludes all of our Hellebore Collection of plants.